Customer Care

12/01/2017

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CUSTOMIZED SERVICE

Whatever clients expect in terms of customer service, our contact center are tailored to those special needs. By designing a customized system in which it not only can meet the demands of customer service department but also offers a great chance for sales increase and positive customer service experience.

Under Customer Care Programs via Call Center, we perform the following service functions:

Customer win-back
Order Taking and Order Processing
Customer Service/Support
Conference and Event Registration
Customer Retention
Schedule Appointments and Bookings
Directory Assistance
Technical Support and Help Desk
1-800 Toll Free Services
Billing Enquiries
Inquiry & complaint handling

COST-EFFICIENCY

We provide a cost-effective solution, driven approach through new processes, technology and programs for an increase of customer service department. With a team of professional expertise for call center, our telephone agents bring a high standard of service level and added value which will result in customers’ loyalty and high satisfaction. Whether you are a small, medium or large company, our professionals are here to support your needs during daytime, night-time and 24/7 coverage with excellent services in multiple languages.

For more information, please contact us:

Email: info.bpo@matbao.com

Hotline: 1900 7151

Tel Hà Nội: (+84) 4 35123456 (Ext. 6608/6609)

Tel Hồ Chí Minh: (+84) 8 7301 9988

Posted in Contact center